Solutions Engineer

Full-Time · Platform Team · London (UK)
About

The Role

Our technology enables many of the world’s most recognisable brands to run highly effective product-sampling campaigns online. Our clients (‘brand partners’ as we refer to them) come from a broad range of categories, from cosmetics and fragrance to food and beverage.

Founded in 2012, SoPost now employs nearly 50 people across three hubs: our technology team of software engineers and UX/UI designers, as well as central functions like finance and HR, are based in Newcastle (United Kingdom), while our commercial and partnership teams are located in both London and New York (USA). We are active in 15 major markets across the UK, EMEA and North America.

At SoPost, we are determined to enable our platform’s capabilities to respond to the ever-changing needs of our customers and partners. We want to enable brand partners from all industry verticals to maximise the effectiveness of their digital sampling by offering opportunities to reach their most relevant consumer audience, wherever they exist online, leveraging the capabilities of the SoPost platform to provide a fully integrated service with our partners’ own technology. To achieve this, we need to work closely with our publisher and platform partners to deliver a consistent pipeline of innovation.

To fulfil this aim, we are looking to establish a solutions engineering function to work in partnership with our commercial team and core engineering team, to deliver customer and partner solutions. We are looking for seasoned software engineers who can problem solve, enjoy working collaboratively across cross-functional teams and relish the opportunity to design and build brand-led solutions that will help us to realise our customers’ ambitions and to deepen relationships with our partners.

Reporting into our Commercial Leads, with a dotted line into our Head of Product, you will be the first hire in a newly created Solutions Engineering function.

You will be responsible for the following:

  • Design, develop and deliver customer-specific solutions.
  • Support commercial teams in helping prospective customers or partners to understand and evaluate SoPost products, translating technical needs into product fit.
  • Help to build customer and partner solutions by identifying the technical requirement; establishing the most efficient method of delivering; and documenting and executing the solution itself.
  • Identify opportunities to partner with external parties to provide solutions where capacity or complexity dictates and own those relationships from end to end.
  • Complete technical elements of RFI and RFPs in collaboration with commercial teams.
  • Collect and analyse feedback from current and prospective customers and partners to influence product roadmap, collaborating with the engineering and product management teams to meet our prospects’ business challenges and align with SoPost’s business objectives.
  • Being customer zero on building solutions on top of our new Open API.
  • Diagnose, troubleshoot and remedy specific customer solutions and technical support.
  • Act as primary point of contact for internal commercial teams to triage and resolve customer specific technical issues.
  • Responsible for supporting the commercial team with technical questions relating to our products and services.
  • Represent SoPost in discussions with external customers and partners, providing technical advice and insight.
  • Innovate and improve workflows and commercial workflows for customers.
  • Build tools to help support productivity within the commercial teams’ workflows.
  • Proactively identify technology-led solutions that replace manual processes.
  • Support in the training of the commercial teams to elevate their technical understanding.
  • Be customer zero for the platform open-API and help inform endpoint roadmap based on evolving customer and market demands.
  • Develop and maintain expertise in feature functionality and practical application of all SoPost products.
  • Support commercial teams in feature roll-out and application.
Skills

Essential

We are ideally looking for an experienced software engineer who has spent time within a fast paced agency or performed a similar role within a dynamic startup/scale up environment. Passionate about problem solving, the successful candidate will be implementing well-constructed solutions to technical challenges. You will also possess a desire and passion to affect positive change and will not be afraid to roll your sleeves up and lead that change.

  1. 3-5 years of experience working in a sales engineering or solutions architecting role.
  2. Familiar with one or more general-purpose programming languages, including but not limited to: Python and JavaScript.
  3. An ability to communicate technical concepts to non-technical audiences.
  4. Strong verbal and written communication.
  5. Ability to build relationships with potential customers and partners, understand their environment, and introduce new concepts to solve problems.
  6. Capable of balancing and prioritising different tasks in consultation with sales/commercial teams.
  7. Demonstrable knowledge of API and back-end systems design
Skills

Optional

  1. Experience of working within or partnering with adtech/martech solutions would be advantageous to your application.
The

Salary

Competitive
The

Holidays and Benefits

Competitive Salary.

28 days of Annual Leave, which includes the period between Christmas and New Year when all SoPost offices are closed.

One 'Life Moment' per year of additional leave, which you can define. It could be your child's first day at school, a house move or your birthday.

Quarterly Wellness Allowance.

After 5 & 10 years, (in your 6th and 11th years) you have the opportunity to take a four week sabbatical with a generous contribution from SoPost towards whatever you have planned.

Commitment to growing your professional development and a training budget to support that commitment.

Eligibility for our flexible working arrangement, giving you the power to manage your time and place of work.

Participation in Company Annual Bonus Plan and SoPost pension scheme.

Social events (monthly team lunches and quarterly drinks / team building activities).

The

Hiring Process

We believe that the successful recruitment for any role at SoPost is as much about giving you the opportunity to find out as much as possible about us and our company as it is about us finding out about you and your capabilities. We want you to be as excited about joining SoPost as we are about being here!

With that philosophy in mind, we will be running the following selection process to ensure that each candidate is given a comprehensive view of what we are all about:

Screening call
An initial call with our People Manager; Erin.
Interview One
A chat with the Commercial Team to discuss the role in more detail.
Pre-Interview Task
Completion of a task which mirrors a likely challenge within the role (to be submitted pre interview).
Interview Two
Present response in a panel interview to Senior members of the SoPost team.
Interview Three
A final conversation with CFO/CEO.
Offer & References
We will make a formal offer, subject to references.
Policy

Diversity & Inclusion

We believe that the best workplaces celebrate and promote diversity. We are committed to ensuring that SoPost is an equal opportunity employer. And we think it’s right to build a company where everybody is welcome, with an open culture that thrives on not just our similarities but also our differences.

Part of this commitment is our promise that every team member and job applicant is treated equally, regardless of protected characteristics such as race, sexuality, religion or age.

Our company values of ownership, trust, no surprises, bigger than me, and doing it right, capture the essence of this statement, but we’re now being clear that this is key to our mission.

Your

Application

Click the link below to apply, attaching an up to date version of your CV. Make sure to include a little bit about yourself and why you want to work at SoPost in your email.

If you still have questions regarding this position or anything else about working at SoPost, get in touch using the link below.

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